Customer Service Representative – Auckland (Casual to Permanent)

About the role

Join Oak Furniture Store NZ & AU as a Customer Service Representative based in Auckland. You will be the first point of contact for online shoppers, handling orders, inquiries, and after‑sales support while contributing to a premium hardwood furniture brand.

Key responsibilities

• Process online orders, manage inquiries, and recover abandoned carts.
• Provide after‑sales assistance, resolve logistics issues, and handle product claims.
• Engage customers in the showroom, support visual merchandising, and coordinate stock.
• Collect customer feedback and suggest service improvements.

Required profile

• Proactive, resilient, and able to thrive in a fast‑paced environment.
• Strong interpersonal communication and problem‑solving abilities.
• Experience in retail or furniture sales is a plus.
• Relevant qualifications in customer service or related fields are desirable.

Required skills

What we offer

• Career growth with personal and professional development opportunities.
• Team member discounts on 100% solid hardwood products.
• A collaborative, fun, and supportive work environment.
• Direct impact on a rapidly growing e‑commerce business.