Operations Lead – Adventure Tourism

About the role

The Operations Lead will own the day‑to‑day coordination of Auckland Sea Kayaks’ tourism experiences and outdoor education programmes. You will act as the primary link between the management team and guides, ensuring smooth operations, staff support, and exceptional customer service.

Key responsibilities

• Manage customer enquiries via phone and email, handling bookings, changes and cancellations.
• Set realistic expectations around weather, logistics and trip delivery.
• Coordinate staffing across tours and education programmes, conducting regular check‑ins with guides.
• Lead the Duke of Edinburgh Adventurous Journey programme, liaising with schools, students and parents.
• Maintain operational documentation, safety reporting and record‑keeping systems.
• Oversee vehicle, equipment and supplier requirements to keep the business operationally ready.

Required profile

• Thrives in a small‑business environment with many moving parts.
• Highly organised, practical and calm under pressure.
• Enjoys hands‑on work and supporting a passionate team.

Required skills

What we offer

• Opportunity to work with an award‑winning adventure tourism company.
• Engagement with a passionate team dedicated to environmental stewardship.
• Involvement in community‑focused outdoor education programmes.