Library and Council Services Assistant (Part‑time)

About the role

This permanent part‑time position supports the integrated library and council service at Takapuna Library. You will help residents access both library resources and a range of council services, contributing to a welcoming, inclusive community hub.

Key responsibilities

• Provide frontline library and council services in person, by phone and online.
• Assist customers with council enquiries such as rates, dog registrations, applications, bookings and regulatory information.
• Deliver calm, empathetic customer service in a busy public environment.
• Support library activities including reader engagement, learning programmes, reference assistance and digital inclusion.
• Promote self‑service tools and help customers build confidence using online council and library platforms.
• Contribute to the planning and delivery of library programmes, events and activities that meet diverse community needs.
• Maintain safe, welcoming and inclusive library spaces.
• Use council and library information systems accurately and responsibly.
• Collaborate with colleagues, share learning and support continuous improvement.

Required profile

• Commitment to providing inclusive, accessible services for people of all backgrounds.
• Flexibility to work regular weekend shifts.
• Strong communication skills, both verbal and written.
• Ability to work effectively in a team and independently.

Required skills

• Proficiency in using council and library information systems.

What we offer

• Permanent part‑time contracts (20 h/week and 22 h/week).
• Opportunity to develop a career in library services within a supportive, inclusive team.
• Engagement with a diverse community and a range of public‑service responsibilities.