Medical Case Manager

About the role

Healix New Zealand is seeking an experienced Registered Nurse to join its Government team as a Medical Case Manager. This office‑based position supports overseas‑based government employees and their families, providing clinical expertise through telephone and digital platforms.

Key responsibilities

• Conduct medical case management activities for a diverse global patient base.
• Maintain patient contact via phone and digital tools, escalating critical issues as needed.
• Collaborate with doctors, coordinators, and administrators to develop clear, patient‑centred care plans.
• Support international repatriation flights, including potential travel as a medical escort.
• Document case information in the organisation’s case management system.

Required profile

• Registered Nurse with a current Annual Practising Certificate and registration with the Nursing Council of New Zealand.
• Minimum 3 years post‑registration clinical experience.
• Experience in case management or care coordination is advantageous.
• Clinical background may include primary care, acute care, military, remote/expedition, public health, travel health, or humanitarian settings.

Required skills

• Strong clinical judgement and ability to identify and escalate critical medical issues.
• Excellent telephone etiquette and written communication skills in English.
• Proficiency with Microsoft Word, Excel, PowerPoint and case management systems.
• Ability to work effectively under pressure in a fast‑paced, global environment.

What we offer

• Office‑based role with flexible daytime working patterns.
• Access to Healix Academy for professional development (e.g., ILM Level 5 Leadership & Management, clinical pathway development, risk management).
• Opportunities to support international repatriation flights, including travel as a medical escort.