IT Support Officer – On-site & Remote

About the role

The IT Support Officer will provide on-site technical assistance at Le Cordon Bleu’s New Zealand campus and deliver remote Level 1-2 support to the Australian campuses. Reporting to the Australia-based IT Manager, the role works autonomously while adhering to the global IT standards and processes.

Key responsibilities

• Provide on-site support for desktops, laptops, peripherals and mobile devices.
• Deliver remote desktop assistance to Australian campuses.
• Set up, deploy and maintain end-user devices and classroom/lab equipment.
• Support Microsoft 365 services including Exchange, Teams, SharePoint and Entra ID/Azure AD.
• Manage user lifecycle – onboarding, off-boarding and permission changes.
• Troubleshoot hardware, software, networking and connectivity issues.
• Provide AV support for lecture theatres, classrooms and events.
• Monitor and respond to tickets within agreed SLAs and escalate complex issues.
• Liaise with external vendors and Managed Service Providers.
• Maintain documentation, asset inventory and assist with procurement.

Required profile

• Minimum 1 year experience in an IT support or service-desk role.
• Strong knowledge of Windows operating systems and desktop environments.
• Experience with the Microsoft 365 ecosystem (Teams, SharePoint, Exchange, Entra ID).
• Basic networking knowledge (Wi-Fi, switching, TCP/IP fundamentals).

Required skills

• Windows OS support
• Microsoft 365 (Teams, SharePoint, Exchange, Entra ID/Azure AD)
• Remote desktop tools
• Basic networking (Wi-Fi, switching, TCP/IP)
• AV equipment operation
• Ticketing system usage