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This job expired on 01/08/2026. It no longer accepts applications.

Training & Support Officer

Citizens Advice · Sefton

🇬🇧 English

Job description

About the role

Citizens Advice Sefton is seeking a Training & Support Officer to develop volunteers and ensure the delivery of high‑quality advice services. You will work closely with volunteers, providing training, coaching and on‑the‑spot support during advice sessions.

Key responsibilities

  • Design and deliver training sessions for new and existing volunteers.
  • Provide one‑to‑one coaching, feedback and guidance during advice sessions.
  • Assist volunteers in building confidence and improving their advisory skills.
  • Step in to give direct advice to clients when required.
  • Maintain training records and evaluate the effectiveness of training programmes.

Required profile

  • Experience in training, mentoring or supporting volunteers or the public.
  • Strong communication and organisational abilities.
  • Commitment to high standards of service and confidentiality.
  • Ability to work with vulnerable or diverse client groups.

Required skills

    What we offer

    • Opportunity to make a tangible impact in a community‑focused organisation.
    • Professional development in training and volunteer management.
    • Supportive team environment.

    Questions fréquentes

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    Published 4 months ago

    16 views · 0 interested

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    Citizens Advice

    Sefton

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