Training & Support Officer

About the role

Citizens Advice Sefton is seeking a Training & Support Officer to develop volunteers and ensure the delivery of high‑quality advice services. You will work closely with volunteers, providing training, coaching and on‑the‑spot support during advice sessions.

Key responsibilities

• Design and deliver training sessions for new and existing volunteers.
• Provide one‑to‑one coaching, feedback and guidance during advice sessions.
• Assist volunteers in building confidence and improving their advisory skills.
• Step in to give direct advice to clients when required.
• Maintain training records and evaluate the effectiveness of training programmes.

Required profile

• Experience in training, mentoring or supporting volunteers or the public.
• Strong communication and organisational abilities.
• Commitment to high standards of service and confidentiality.
• Ability to work with vulnerable or diverse client groups.

Required skills

What we offer

• Opportunity to make a tangible impact in a community‑focused organisation.
• Professional development in training and volunteer management.
• Supportive team environment.