Trade Specialist - Automotive Parts

About the role

NAPA, part of Genuine Parts Company, is looking for a Trade Specialist at its East Tamaki store in Auckland. The role suits someone with automotive knowledge who enjoys a busy phone customer contact position, working Monday to Friday 8am-5pm plus rostered half-days on Saturdays.

Key responsibilities

• Provide technical support to trade and retail customers using expert automotive parts and mechanical knowledge
• Build effective customer relationships and act as a problem solver
• Use up-to-date product information and knowledge to sell and serve customers efficiently
• Stay safety aware and help keep the work environment safe for yourself and colleagues

Required profile

• Prior automotive parts or mechanical experience
• Passionate customer service expert with some sales experience
• Comfortable sharing knowledge and communicating in both technical and non-technical ways
• Proactive, solutions-focused team player who can work independently
• Flexible to work other days if requested

What we offer

• A safe and inclusive team environment
• Team member pricing across all GPC AP businesses
• Access to the employee platform MOVE with discounts at top retailers
• Ongoing training and development with genuine career opportunities
• Employee reward and recognition programs
• Employee Assistance Program, paid volunteer leave and parental leave top-up allowance