Tourism Team Leader

About the role

The Tourism Team Leader will support the operational and academic success of the Wellington campus of the New Zealand School of Tourism. Reporting to the Campus Manager, you will work closely with trainers to create a high‑performing learning environment that drives strong attendance, engagement and learner outcomes.

Key responsibilities

• Support and drive strong academic outcomes across all programmes.
• Manage, coach and develop trainers to meet performance KPIs.
• Ensure high‑quality teaching delivery and compliance with NZQA standards.
• Oversee day‑to‑day educational operations of the campus.
• Foster a positive, high‑performing team culture aligned with company values.

Required profile

• Proven experience leading and managing tutors, trainers or educators.
• Minimum five years’ experience in the tourism and/or aviation industry.
• At least two years in a supervisory or leadership role.
• Experience in an education or workplace training environment.
• Certificate in Adult Teaching (Level 4 or higher) is highly desirable.

Required skills

• Sound knowledge of NZQA frameworks, academic delivery and compliance requirements.

What we offer

• Full‑time permanent contract with work‑life balance – no weekend shifts.
• Additional leave for birthdays, special events and the Christmas/New Year period.
• Opportunities for professional growth and development as an educator.
• Chance to enrich the lives of diverse learners and contribute to the tourism sector.