This job is no longer available
This job expired on 18/08/2026. It no longer accepts applications.
Technical Support Engineer
Humanforce · Christchurch
Job description
About the role
Humanforce is looking for a Technical Support Engineer to deliver high‑quality assistance to customers using its HCM platform. You will act as a subject‑matter expert, troubleshoot technical issues, and help clients maximise the value of their investment.
Key responsibilities
- Provide responsive, professional support to users of the Humanforce platform.
- Troubleshoot software problems, investigate root causes and communicate clear solutions.
- Coach customers on best practices and identify opportunities for upskilling.
- Collaborate with internal teams to escalate complex cases and share insights.
- Assist in product testing and verification of issues or changes.
Required profile
- Working knowledge of Windows operating systems, Android/iOS devices and common web browsers.
- Experience with web‑browser troubleshooting tools and remote access utilities.
- Familiarity with database querying, particularly Microsoft SQL Server.
- Understanding of network and file‑transfer protocols.
Required skills
- Windows OS
- Android and iOS
- Web browsers (Chrome, Edge, Firefox, etc.)
- Web‑browser troubleshooting tools
- Microsoft SQL Server query writing
- Network protocols: TCP/IP, HTTP, TLS/SSL, RDP, SMTP
- File‑transfer protocols: sFTP
- Remote access tools: ConnectWise Control, TeamViewer
Questions fréquentes
Why are you reporting this job?
Explore further
Salaries, guides and searches in New Zealand.
Salaries by job title
A question about this job?
Ask it here: you will get the full job summary by e-mail, right away.
Boost your chances
Upload your CV — we will match you with relevant openings.
Analyzing your CV...
Humanforce
Christchurch