Team Leader Housing Services

About the role

Emerge Aotearoa, a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing and housing services, is looking for a Housing Team Leader in Hamilton. You will lead a team of Housing Navigators and support staff who work alongside whānau to achieve sustainable housing outcomes and enhance wellbeing. The role is permanent and full-time, Monday to Friday.

Key responsibilities

• Provide day-to-day leadership, coaching and support to a team delivering housing services
• Foster a culture of manaakitanga, accountability and continuous improvement
• Lead, coach and develop a high-performing team
• Work with the Ministry of Social Development, Kāinga Ora and community partners to coordinate support
• Support the delivery of individualised, culturally responsive plans
• De-escalate challenging situations and provide calm leadership under pressure
• Build strong relationships with stakeholders and internal teams

Required profile

• Tertiary qualification in social work, business management, public health or a similar field
• Experience in social services, social housing, health or a related sector
• At least 2 years of people leadership experience, including coaching and developing others
• Strong understanding of housing practices and legislation (e.g. Residential Tenancies Act)
• Full NZ driver's licence and legal right to work in New Zealand
• Current First Aid certificate including CPR, or willingness to obtain one

Required skills

• Risk management, decision-making and problem-solving
• Excellent communication and reporting skills
• Critical thinking and situational awareness

What we offer

• Salary of $87,926.40 - $99,133.60 per year depending on experience and qualifications
• Wellbeing support including confidential counselling, budgeting advice, professional coaching and mental health workshops
• Wellbeing leave, cultural leave and study leave
• Ongoing learning and development opportunities