Source to Pay Analyst

About the role

Kraft Heinz is looking for an experienced Source to Pay Analyst to support the day-to-day execution of functional business processes in line with Service Level Agreements aligned with its Australia and New Zealand business stakeholders. The role works in partnership with third-party Business Process Outsourcing (BPO) partners to drive the operational performance of the full Source to Pay team, with a focus on Accounts Payable stakeholders and vendors. It sits within the Australia and New Zealand Global Business Services (GBS) team.

Key responsibilities

• Ensure Vendor Paid to Terms (VPTT) accuracy and run improvement initiatives so suppliers are paid the right amounts at the right times
• Coach and train the broader AP team on core fundamentals and continuous improvement, working with BPO partners
• Act as first point of escalation for Accounts Payable matters such as payment issues, vendor master data and internal queries
• Drive vendor payment improvements with the Finance department and the Senior Manager, STP ANZ, and liaise with GBS on SLAs and reverse SLAs and their action plans
• Run Service Performance Management reviews and improve reporting with GBS
• Keep process documentation up to date and represent process procedures, practicalities and exceptions to global process leaders
• Translate vendor payment targets into action plans, support projects such as SAP S/4 Hana and Basware, and review GBS reporting
• Identify gaps and propose continuous improvement measures, and coordinate with external and internal customers on collections and disputes
• Indirectly manage the BPO team located in India

Required profile

• Minimum of 5 years of progressive work experience in Accounts Payable
• Understanding of Accounts Payable or Procure to Pay processes
• Experience in GBS operations preferred; experience with BPO or offshore teams highly preferred
• Bachelor's degree; postgraduate certification in GBS preferred

Required skills

• Managing multiple stakeholders and priorities
• Continuous improvement initiatives
• Strong problem-solving and customer service skills, attention to detail and accuracy
• Teamwork and relationship building across all levels of the organisation