Clinical Operations Manager

About the role

The Clinical Functional Service Partnerships (CFSP) Project Team manages multiple global projects for assigned clients and acts as key operational finance contacts. The Clinical Operations Manager is accountable for the financial and contractual oversight of assigned projects, ensuring accurate reporting within set timelines. The role sits within a clinical research services company.

Key responsibilities

• Complete month-end activities and provide global variance explanations to the forecast
• Handle revenue recognition for all projects in the client portfolio and oversee invoicing for fees and expenses
• Manage backlog phasing and adjustments for all projects
• Run a monthly review of assigned projects, including revenue recognition, performance variances, contract opportunities and ad-hoc financial analysis
• Monitor project and customer activity against contract terms and ensure compliance
• Collaborate with operational teams on consistent contract preparation and with Contracts, Legal and Strategic Pricing where appropriate
• Coordinate with Project Finance and Global Finance to implement process improvements and support their reporting needs
• Defend financial performance at Finance review calls and partner with the Operational Excellence and Model Alliance leads on messaging
• Support Business Review deliverables such as Supply vs Demand and Volatility reporting, and attend Operational Reviews
• Act as key point of contact for customers, meet reporting deadlines and help secure timely invoice payments
• Lead or support initiatives to improve processes and provide training and guidance tools to operational teams

Required profile

• Bachelor's degree
• Experience in a CRO or pharma company in a project manager type capacity
• Strong verbal and written communication skills
• Organization, teamwork and attention to detail, with the ability to handle multiple priorities and deadlines
• Willingness to work in a flexible and challenging environment

Required skills

• Proficiency in Microsoft Excel
• Experience with PeopleSoft preferred