Service Technician

About the role

Miele is looking for a passionate, motivated and customer-focused Service Technician to join its team in Auckland. You will travel in a fully maintained company vehicle, equipped with specialist tools and extensive product training, to deliver service to customers in their homes. As the face of the Miele brand, you will combine technical expertise with excellent customer service to diagnose, repair and maintain premium appliances.

Key responsibilities

• Perform high-quality service repairs and fault diagnosis on Miele domestic appliances in customers' homes and occasionally in the workshop
• Provide professional, knowledgeable and friendly service to create exceptional customer experiences
• Manage your daily workload efficiently to maximise productivity and achieve first-time-fix targets
• Complete service documentation, invoicing and payment processing accurately and on time
• Maintain van stock, tools and company equipment so operations stay ready
• Resolve customer concerns in the field and escalate technical issues where required
• Build technical knowledge through ongoing training and product development programs

Required profile

• Domestic disconnect/reconnect licence
• Current and valid Australian driver's licence
• Ability to work independently, manage competing priorities and organise your workload
• Nice to have: experience servicing whitegoods or other electrical products, and experience in a field service environment with mobile technology and KPIs

Required skills

• Strong fault-finding and problem-solving skills across electrical and mechanical systems
• Excellent customer service and communication skills
• Nice to have: unrestricted electrical licence and gas and/or refrigeration licence

What we offer

• Quarterly life leave: one paid day each quarter
• Personal development and career opportunities
• Employee discounts
• Wellbeing programs, including annual flu vaccinations, an employee assistance program and holistic support
• Recognition for individual and team achievements