Service Quality Manager - NZCL Midlands Region

About the role

NZCL, a leading provider of disability support services, is looking for a Service Quality Manager for its Midlands region. Reporting to the Regional Manager – Disability, you will lead a team of Positive Behaviour Support Planners and work with Service Delivery Managers and the National Quality & Risk team so that services are person-led, contractually compliant and continuously improving. The role is permanent and full-time, based in the Hawera, Rotorua or Tauranga branch areas.

Key responsibilities

• Lead the implementation of quality standards across the region
• Monitor service performance and compliance
• Support audits, manage incidents and drive continuous improvement initiatives
• Build strong relationships with funders, iwi and local stakeholders
• Contribute to strategic planning and workforce development

Required profile

• Proven experience in quality assurance, service delivery or leadership in the disability or health sectors
• Knowledge of disability sector standards and service contracts
• Experience managing teams or leading service improvements
• Ability to analyse data to improve outcomes and reduce risk
• Strong organisational, relationship-building and problem-solving skills
• Passion for person-centred, trauma-informed and strengths-based practice
• Understanding of Te Tiriti o Waitangi and cultural responsiveness
• Relevant tertiary qualification or equivalent experience
• Flexibility to travel as needed

What we offer

• Competitive salary plus KiwiSaver
• Tools of trade
• Inclusive culture and leadership opportunity