Service Coordinator

About the role

Solora is a service coordination and provider network management organisation that delivers home and community support, injury rehabilitation and sensitive claims services through a network of health and rehabilitation partners. As Service Coordinator you coordinate client services day to day, manage inbound calls, Outlook emails and administrative tasks, and act as the first point of contact for customers. The role is full time, permanent, Monday to Friday 8:30am to 5:00pm, based in either Te Whanganui-a-Tara (Wellington) or Tāmaki Makaurau (Auckland).

Key responsibilities

• Coordinate and deliver appropriate, quality services to meet client needs.
• Maintain confidentiality and share information appropriately.
• Enter and process referrals accurately and in a timely way.
• Provide a first-call resolution help desk for network partners, clients, potential clients, their families, managers, funders and other stakeholders.
• Ensure accurate and timely setup, initial contact and onboarding of new clients.
• Assist with reporting, investigation and resolution of complaints, incidents and sentinel events.
• Proactively identify, report and manage risks according to established processes.

Required profile

• Office-based customer service experience, preferably in the health or disability sector.
• Experience with client management systems.
• Understanding of Tikanga Māori and the Treaty of Waitangi.
• Excellent verbal and written communication skills.
• Ability to work in a team and independently, under pressure.
• NZ resident or citizen, or holder of a valid NZ work permit.

What we offer

• Hybrid flexible work arrangements.
• Company laptop and online learning platform.
• Mentorship programme.
• Discounted health insurance and exclusive partnership discounts.

To apply, submit a CV and cover letter through the company's website; applications close on 20 November 2026, and only shortlisted candidates will be invited to interview.