Regulatory Administrator – Council Services

About the role

Napier City Council is seeking a confident and organised Regulatory Administrator to join the Regulatory Delivery team. You will provide essential administrative support across a wide range of council regulatory services, ensuring accurate records and smooth operations.

Key responsibilities

• Provide administrative assistance for LIMs, environmental health, liquor licensing, resource consents, parking and compliance activities.
• Maintain accurate records and manage information requests, complaints and compliance processes.
• Assist with public engagement, educating the community about regulatory requirements.
• Identify and implement improvements to processes and systems to enhance efficiency and customer experience.

Required profile

• NCEA Level 3 or equivalent qualification.
• Minimum three years’ experience in an administrative role, preferably within a regulatory environment.
• Strong attention to detail and commitment to delivering high‑quality work.
• Excellent customer service and clear communication skills.
• Positive, flexible and collaborative attitude; able to work independently and take ownership.
• Motivated, adaptable and committed to continuous learning and process improvement.

Required skills

What we offer

• Permanent full‑time role (40 hours per week, Monday‑Friday) based in Napier’s CBD.
• Salary range $59,700 – $70,321 NZD (including KiwiSaver).
• 5 weeks annual leave after two years of service.
• Discounted health insurance, work scheme and eye‑test subsidy.
• Retailer discounts, study assistance and employee assistance programme.
• Quarterly values awards, birthday vouchers and social club.
• Free annual flu vaccinations, cultural wānanga and Te Reo Māori classes.