Recovery Facilitator – Residential Mental Health Support

About the role

Mental Health NZ is looking for a Recovery Facilitator to join its long-term residential mental health support service in Highlands Park, New Plymouth. This is a fixed-term, part-time position within a 24/7 residential service, providing day-to-day support to residents with complex and enduring mental health needs so they can work towards their recovery goals while maximising wellbeing, independence and quality of life.

Key responsibilities

• Provide person-centred mental health and day-to-day residential support
• Support medication administration and activities of daily living
• Use de-escalation, professional boundaries and risk-management strategies when supporting residents experiencing distress or behavioural challenges
• Help maintain a safe, respectful and therapeutic residential environment
• Support residents to build independence, confidence and autonomy
• Assist residents with appointments, shopping, recreational activities and other community opportunities
• Work collaboratively with the team and independently when needed, keeping accurate documentation
• Uphold Te Tiriti o Waitangi in daily practice

Required profile

• Ideally at least one year of experience in mental health, residential support, health, social services or a related field
• Experience supporting people with complex mental health needs, behavioural challenges or elevated distress
• Experience supporting recovery and wellbeing goals, preferably in a residential setting
• Comfortable working independently and with others in a 24/7 residential environment
• A Level 4 Mental Health and Wellbeing qualification preferred; if not held, you must be willing to achieve it within 12 months of starting

Required skills

• De-escalation, professional boundary setting, conflict resolution and risk awareness
• Strong communication and documentation skills
• Ability to stay calm, professional and therapeutic in challenging situations