Quality Coordinator

About the role

New Zealand Health Group (NZHG), the nation's largest provider of in-home and community healthcare, is looking for a Quality Coordinator to join its Auckland CBD office. The role sits at the front line of ensuring high-quality services are delivered professionally, working on quality control, improvement and risk management. It is a permanent full-time position, Monday to Friday 8:30am to 5:30pm.

Key responsibilities

• Manage incidents and complaints daily, looking for patterns and potential risks
• Write, review and maintain policies and procedures supporting safe, compliant practice
• Analyse data and trends to spot systemic issues and areas for improvement
• Contribute to policy development, including updates, reviews and version control
• Monitor service performance and support continuous improvement initiatives
• Work across cross-functional teams such as Operations and HR
• Support audit and compliance processes
• Contribute to reporting with insights that support risk management and decision-making

Required profile

• Relevant Bachelor's qualification
• Experience and/or interest in healthcare, quality, risk and improvement
• Excellent written and communication skills
• Critical thinking and a proactive attitude
• Experience with administration and managing competing priorities
• Willingness to learn how to report and turn data into insights
• NZ resident or citizen, or a valid NZ work permit

What we offer

• Hybrid working
• Subsidised health insurance and partnership discounts
• Supportive team and mentorship programme
• Online learning platform and company laptop

Apply by CV and cover letter; applications close 27 November 2026 at 5pm, and the role may close early once a suitable candidate is found.