Optimisation Change and Delivery Lead

About the role

A large, complex organisation based in the Auckland CBD is looking for an Optimisation Change and Delivery Lead on a permanent basis. You will work closely with business leaders and teams to deliver business improvement and change initiatives that improve operational performance, customer outcomes and organisational effectiveness.

Key responsibilities

• Partner with business teams to identify improvement opportunities
• Lead business improvement and change initiatives end to end
• Apply structured problem solving and root cause analysis to find practical solutions
• Use data and insights to support decision making
• Improve processes, customer journeys, systems and ways of working
• Deliver technology-enabled change
• Develop business cases, recommendations and implementation plans
• Build continuous improvement capability

Required profile

• Minimum of 10 years' experience leading business improvement, change or delivery initiatives, across people, process and technology
• Tertiary qualification in business, commerce, project management or a related discipline
• Formal qualification in project management or change management and a Lean Six Sigma Green Belt
• Must reside in New Zealand, be eligible to work there and have at least 10 years of NZ work experience in a similar role