Night Audit – Hotel Front Desk Role

About the role

Join a centrally located five‑star hotel on Wellington's waterfront as a Night Auditor. You will be the key point of contact during overnight hours, ensuring smooth operations and delivering exceptional guest experiences.

Key responsibilities

• Handle guest arrivals and departures, managing check‑in/check‑out and room allocations.
• Run nightly financial reports and reconcile hotel accounts.
• Coordinate and deliver room service orders efficiently.
• Assist guests with inquiries, phone calls, luggage, transportation, and other requests.

Required profile

• A passion for delivering outstanding guest experiences.
• Strong attention to detail and accuracy with figures.
• Willingness to work night shifts (approximately 11 pm – 7:30 am) and flexible days.

Required skills

• Familiarity with hotel management software such as Opera.
• Proficiency in Microsoft Office applications.

What we offer

• Paid birthday leave.
• Free meals and discounts on worldwide accommodation and food & beverage.
• Full training and retail discounts.
• Daily laundered uniforms.
• Career development through IHG milestones and lifelong learning programs.