Knowledge Specialist - Fixed Term

About the role

Datacom is offering a 6-month fixed-term contract as Knowledge Specialist, based in its New Zealand offices. You will manage and maintain the knowledge base for a specific functional area, creating, refining and delivering technical documentation and knowledge resources that support internal teams and customers. The role works closely with Development Specialists and stakeholders.

Key responsibilities

• Maintain the internal knowledge base for a specific functional area
• Write, edit and refine technical documentation such as manuals, online help systems, installation guides and quick reference materials
• Review and edit contributions from Development Specialists to produce consistent support documentation
• Analyse program outlines and technical information to develop support manuals and resources
• Ensure contractual support and documentation requirements are met
• Improve content templates, research methods and authoring style guides
• Manage user roles and permissions so the right information reaches the right audiences
• Develop and maintain information architecture and taxonomy structures, and coordinate search tuning, taxonomy, grading and dictionary maintenance
• Identify opportunities to automate repetitive tasks using Datacom knowledge management frameworks
• Support a positive health and safety culture in line with company policy

Required profile

• 3+ years' experience in technical writing or knowledge management, preferably in a similar technical environment
• Bachelor's degree in Computer Science, Technology or a related discipline
• Knowledge of outsourced IT services and infrastructure project requirements
• New Zealand citizenship and eligibility to obtain and maintain a government security clearance

Required skills

• Specialist understanding of technical writing and knowledge management techniques and tools
• Advanced writing skills and strong verbal and written communication
• Nice to have: ITIL knowledge or certification, AWS Certified Solutions Architect or DevOps Engineer Professional, Node.js or Python, Git, Bitbucket or CodeCommit, Docker, Puppet, SQL, Jenkins, AWS Lambda, CloudFormation or Azure ARM

What we offer

• Paid parental leave
• 24/7 Employee Assistance Programme (DataCare)
• Ongoing learning, certifications and career development
• Employee discounts and financial wellbeing benefits