IT Support Specialist

About the role

We are looking for a customer‑focused IT Support Specialist to join our New Zealand team. You will provide first‑line technical assistance, troubleshoot hardware and software problems, and help keep our IT environment running smoothly.

Key responsibilities

• Provide technical support to end users via phone, email, remote access, or on‑site.
• Diagnose and resolve issues related to hardware, software, networks, and operating systems.
• Install, configure, and maintain computers, peripherals, and business applications.
• Manage user accounts, access permissions, and password resets.
• Monitor and maintain IT infrastructure, devices, and operating systems.
• Document support requests, solutions, and technical procedures.
• Escalate complex technical issues when necessary.
• Assist with software deployments, system upgrades, and IT projects.
• Ensure compliance with IT security policies and best practices.
• Deliver excellent customer service and technical assistance.

Required profile

• Bachelor's degree or diploma in IT, Computer Science, or a related field (preferred).
• Previous experience in IT support, help desk, or system administration.
• Strong problem‑solving and analytical abilities.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage multiple priorities.
• Legal authorization to work in New Zealand.

Required skills

• Windows operating systems
• Microsoft 365
• Networking fundamentals
• Troubleshooting methodologies
• Hardware installation
• Software configuration
• User support