Head of Network Operations

About the role

New Zealand Post is looking for a Head of Network Operations, based in East Tamaki, Auckland. You will lead the National Network Operations team and drive the operational backbone of the network, improving on-time performance and efficiency so that the national network runs safely, smoothly and reliably. The role sits at the heart of the business, working closely with stakeholders and the wider Network Management team.

Key responsibilities

• Lead the operational performance of the road and air transport networks, with a strong focus on safety, compliance and regulatory assurance.
• Work with the Scheduling and Design teams to identify, shape and implement improvements in performance and cost.
• Lead the day-to-day network operations, take part in incident management and act as back-up incident controller for all Priority 1 events.
• Coach, guide and mentor teams to consistently high performance.
• Hold accountability for the National Road and Air Network Transport budget.
• Lead and support Regional Road Operations Managers and build strong partnerships with contractors.

Required profile

• Proven leadership experience in fast-paced, operational environments.
• Ability to stay composed and make sound decisions during disruptions or major incidents.
• Strong, credible leader who can make tough calls and coach and develop others.

What we offer

• Permanent employment.
• Free onsite secure parking at Auckland sites.
• Special rates on holiday home accommodation around New Zealand.
• Discounted health insurance plans for you and your family.
• Retail shopping discounts with partner companies.
• An Employee Assistance programme.

Applications close on 6 November 2026. Successful applicants must prove eligibility to work in New Zealand and pass a security check, reference checks and a drug test.