Front Office Manager – Hotel Operations

About the role

The Oaks Wellington Hotel is seeking an experienced and enthusiastic Front Office Manager to lead the front desk team. You will be the first point of contact for guests, ensuring a warm welcome and a seamless stay from arrival to departure.

Key responsibilities

• Deliver an outstanding guest welcoming experience and uphold front office standards.
• Meet and settle guests in their rooms, handling check‑in and check‑out procedures.
• Maintain clear, professional communication with guests and ensure accurate bookings.
• Guide and support the front office team to provide exceptional service.
• Complete daily operational tasks accurately and on time.
• Resolve guest complaints promptly and professionally.
• Maintain accurate guest accounts, produce daily reports, and manage financial records.
• Create and manage team rosters within budgetary constraints.
• Assist the Hotel Manager with recruitment and staff development.

Required profile

• Proven experience in front office or reception management within the hospitality sector.
• Strong leadership abilities with a focus on service excellence.
• Excellent interpersonal and communication skills.
• Ability to handle guest issues calmly and efficiently.
• Organised, detail‑oriented and capable of managing multiple tasks.

Required skills

What we offer

• Competitive hourly rate of $33‑$36 NZD (approximately $51,480‑$56,160 annually).
• Full‑time permanent contract with fortnightly direct deposit.
• Opportunity to work within a global hotel brand with career growth potential.
• Supportive team environment focused on delivering exceptional guest experiences.