Customer Support Specialist – Order Processing

About the role

As a Customer Support Specialist at ABB, you will act as the bridge between customers and the operations team, managing order processing and providing support throughout the delivery cycle.

Key responsibilities

• Enter and process sales orders in SAP, ensuring accurate order entry to shipping.
• Respond to customer inquiries via phone, email and chat, delivering timely assistance.
• Resolve product or service issues and escalate complex cases to internal teams.
• Maintain up-to-date customer records and document all interactions.
• Support continuous process improvement initiatives and provide backup for team members.
• Adhere to ABB Code of Conduct and health, safety and environmental standards.

Required profile

• Strong background in customer service with experience handling phone, email and chat communications.
• Hands-on experience with SAP order processing.
• Excellent problem-solving, written and verbal communication skills.
• Proficiency with Microsoft Office and ability to quickly learn business systems.
• Preferred experience in the distribution or electrical product industry.

Required skills

• SAP
• Microsoft Office