Customer Service Representative – Retail (Tauranga)

About the role

We are looking for enthusiastic Customer Service Representatives to join our Tauranga store. The role involves two possible shift patterns, both including weekend days, and offers the chance to help customers with payments, product advice, repairs and sales enquiries.

Key responsibilities

• Assist customers at the counter with hire‑purchase, credit applications and payment queries.
• Provide support for service repairs and sales enquiries.
• Proactively address and resolve customer concerns.
• Perform administrative tasks such as paperwork and data entry.
• Make outbound calls to customers when required.

Required profile

• Strong interpersonal skills and ability to stay calm under pressure.
• Friendly phone manner with excellent written and verbal communication.
• Quick learner of computer systems and genuine interest in technology.
• Team‑player who takes pride in delivering memorable customer experiences.
• Willingness to work both weekend days and perform physical tasks such as lifting and climbing ladders.

Required skills

• Experience with a Point of Sale (POS) system.

What we offer

• Warehouse Group discount card (Team Card) for all brands.
• One paid “Here for Good” volunteer day per year.
• Paid birthday leave.
• Free confidential counseling through Benestar.