Customer Service Representative

About the role

Join Noel Leeming’s Wairau Park store as a Customer Service Representative, providing friendly, knowledgeable support to shoppers across a range of electronics and appliances. You will work Tuesday to Saturday, 8:30 am‑5:30 pm, helping customers make informed purchasing decisions and resolve any issues they encounter.

Key responsibilities

• Assist customers at the counter with payment queries, hire‑purchase options and credit applications.
• Handle service‑repair enquiries and sales questions, ensuring accurate information is provided.
• Proactively address and resolve customer concerns, both in‑store and over the phone.
• Support administrative tasks such as data entry, paperwork and follow‑up calls.
• Perform physical duties including lifting, climbing ladders and standing for extended periods.

Required profile

• Strong interpersonal skills with the ability to stay calm under pressure.
• Friendly phone manner and excellent written and verbal communication.
• Quick learner of computer systems and a genuine interest in technology.
• Team‑oriented attitude and pride in delivering memorable customer experiences.

Required skills

• Experience using a point‑of‑sale (POS) system.

What we offer

• Warehouse Group discount card for all brands.
• One paid ‘Here for Good’ volunteer day per year.
• Birthday leave – a paid day off to celebrate your special day.
• Free confidential counseling through Benestar.
• Clear career progression pathways within the group.