Customer Service Representative – Automotive Parts
Bapcor Limited · Auckland
Job description
About the role
We are looking for a friendly, motivated Customer Service Representative to join our Kumeu store. You will be the first point of contact for trade customers, helping them find the right automotive parts and ensuring a smooth purchasing experience.
Key responsibilities
- Assist trade customers at the counter and over the phone.
- Identify and recommend the correct vehicle parts and solutions.
- Pick, pack and process orders accurately.
- Spot upsell opportunities and suggest related products.
- Build and maintain strong relationships with our loyal customer base.
Required profile
- Previous customer service experience, preferably in the automotive or trade sector.
- Strong computer literacy with basic Excel knowledge.
- Genuine interest in cars and vehicle parts.
- Excellent communication skills and a positive, can‑do attitude.
- Ability to thrive in a fast‑paced environment while maintaining accuracy.
- Team‑first mindset, willing to pitch in wherever needed.
Required skills
- Excel (basic)
What we offer
- Competitive salary with performance incentives.
- Birthday day off each year and a paid volunteer day.
- Free breakfast every morning.
- Significant discounts on our product range.
- Flat organisational structure with direct access to senior leaders.
- Career growth opportunities within Bapcor across NZ, Australia and Southeast Asia.
- Full‑time schedule: Monday‑Friday 8 am‑5 pm, alternate Saturday mornings.
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Published 3 hours ago
Expires 1 month from now
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Bapcor Limited
Auckland
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