Customer Service Representative – Auckland

About the role

As a Customer Service Representative at TTEC in Auckland, you will be the front‑line contact for customers, delivering friendly and efficient support that turns everyday interactions into exceptional experiences.

Key responsibilities

• Resolve customer inquiries and issues promptly, escalating only when necessary.
• Communicate solutions confidently and maintain accurate customer records.
• Lead the handling of complaints, coordinating with internal and external stakeholders.
• Prioritise and proactively manage customer concerns, following company processes.
• Advocate for customers to build brand loyalty and assess financial assistance requests.
• Participate in special projects and perform additional duties as required.

Required profile

• High school certificate.
• At least 2 years of experience in a customer‑service environment.
• Ability to recognise and resolve mid‑to‑high level service issues.
• Comfortable using computers and standard office software.

Required skills

What we offer

• Competitive hourly rate of 26.50 NZD.
• Full benefits package (see company portal for details).
• Monday‑to‑Friday schedule, 8 am – 5 pm.
• Opportunities for career growth, training and access to thousands of free courses.
• Diverse, community‑focused workplace that values equality and inclusion.