Customer Lifecycle Manager (Hybrid)
MyRepublic · Auckland
Job description
About the role
We are looking for a Customer Lifecycle Manager to shape and grow Rocket’s lifecycle capability. Working in a hybrid setting in Auckland, you will have high autonomy to influence retention, churn and overall customer growth for a fast‑growing New Zealand mobile challenger.
Key responsibilities
- Build Rocket’s customer lifecycle capability from the ground up, covering onboarding, activation, engagement, retention and churn prevention.
- Drive measurable impact on customer retention, churn reduction and growth.
- Collaborate with cross‑functional teams to design and optimise lifecycle programmes.
Required profile
- Ability to work autonomously in a fast‑growing environment.
- Strong focus on customer retention and growth metrics.
Required skills
What we offer
- Competitive salary range of $110,000–$125,000 per year.
- Hybrid work arrangement.
- Opportunity to build a core capability for a leading NZ mobile provider.
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Published 2 days ago
Expires 1 month from now
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MyRepublic
Auckland
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