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Customer Experience Officer

cluthadc · Balclutha

New
🇬🇧 English

Job description

About the role

Join the Balclutha Community Library Team as a Customer Experience Officer, delivering friendly, high‑quality library services and supporting digital inclusion.

Key responsibilities

  • Provide friendly, high‑quality library services and assist customers with a wide range of enquiries.
  • Support customers with digital technology, troubleshoot problems and find solutions.
  • Contribute to library programmes and events that promote lifelong learning, creativity and literacy.
  • Help maintain a welcoming, safe and well‑presented library environment.
  • Collaborate with the wider library team to deliver great customer experiences.

Required profile

  • A friendly, approachable and customer‑focused attitude.
  • Strong communication skills with the ability to connect with a wide range of people.
  • Excellent organisation, attention to detail and a solutions‑based mindset.
  • Genuine interest in helping customers and willingness to go the extra mile.
  • Ability to remain calm under pressure during busy periods and changing priorities.

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec cluthadc.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.
Source : ats:bamboohr

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Published 2 hours ago

Expires 1 month from now

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cluthadc

Balclutha

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