Conference Supervisor

About the role

Mövenpick Hotel Auckland, located in the heart of Auckland's CBD, is looking for an energetic, hands-on Conference Supervisor to lead the day-to-day delivery of its conference and event operations. The role suits an experienced hospitality professional who enjoys leading a team, building strong client relationships and ensuring every event is delivered to the highest standard.

Key responsibilities

• Lead conference, banquet and event operations from setup through to packdown.
• Supervise and support the conference team during service.
• Ensure conference rooms and event spaces are prepared to the highest standard.
• Deliver exceptional guest experiences and resolve issues professionally.
• Conduct team briefings and ensure smooth event execution.
• Coordinate with Kitchen, Front Office, Sales & Events and other departments.
• Maintain presentation, cleanliness and operational standards across all event spaces.
• Assist with training, coaching and development of team members.
• Take ownership of operations and make confident decisions during shifts.

Required profile

• Previous experience in conference, banquet, event or hospitality supervision.
• Strong leadership skills, with the ability to motivate and develop a team.
• A passion for delivering exceptional guest service.
• Excellent communication and organisational skills.
• Ability to multitask and stay calm under pressure.
• Confident working independently and leading operations when required.
• Flexibility to work a variety of shifts, including evenings and weekends.
• A current Responsible Service of Alcohol (RSA) certificate or the ability to obtain one.

What we offer

• Access to the Accor Academy (Earn while you Learn).
• Discounted food and beverage and accommodation worldwide.
• Dry cleaning of uniforms and staff meals.
• Access to the Accor Parental Leave Scheme and Employee Assistance Program.