Community Guardian (Hapori Kaitiaki) – Te Matawai

About the role

The Hapori Kaitiaki (Community Guardian) is the first point of contact for tenants, visitors and the wider community at 139 Greys Avenue, a 276‑unit supported‑housing complex in central Auckland. Working on a 24/7 rotating roster, you will help create a safe, welcoming environment and support residents’ social and health needs.

Key responsibilities

• Provide frontline assistance, information and referrals to tenants and visitors.
• Monitor the site, respond to incidents and de‑escalate emotional situations.
• Collaborate with on‑site Lead Support Provider, Kāinga Ora teams and external agencies.
• Maintain accurate records of interactions and follow‑up actions.
• Participate in night shifts and other rostered hours as required.

Required profile

• Proven experience supporting individuals with complex housing or wellbeing needs.
• Ability to recognise emerging issues, stay calm under pressure and know when to seek external support.
• Strong observational and analytical abilities to understand underlying causes of resident concerns.
• Experience working with diverse cultural groups and a commitment to an inclusive environment.
• Willingness to work rotating day and night shifts.

Required skills

• First Aid certification (or willingness to obtain).
• Safety Intervention or De‑escalation training (or willingness to obtain).

What we offer

• Permanent full‑time employment with a 24/7 shift schedule.
• Opportunity to make a tangible difference in residents’ lives.
• Training and support for required certifications.
• Engagement with a pioneering single‑site supported‑housing model.