Branch Manager – Personal Banking

About the role

As a Branch Manager within ANZ's Personal Banking Branch Network, you will be a key member of the Napier and Taradale leadership team. The role focuses on leading people, driving branch performance, and ensuring day‑to‑day operations deliver exceptional customer service while meeting sales targets and compliance standards.

Key responsibilities

• Lead and guide a team of bankers to deliver outstanding customer experiences and exceed branch objectives.
• Monitor and manage branch performance across sales, revenue, productivity, and profitability, aligned with ANZ’s performance pillars.
• Maintain a safe, compliant environment by upholding ANZ policies, procedures, and risk standards.
• Identify opportunities to deepen customer connections and support their financial wellbeing.
• Foster a positive team culture that encourages collaboration, development, and success.

Required profile

• Proven business development and sales planning experience with a goal‑focused approach.
• Leadership experience that emphasizes team performance, development, and an inclusive environment.
• Strong commercial acumen and business management capability.
• Excellent communication, interpersonal, and networking skills.
• Growth mindset with the ability to lead through change and inspire others.
• Previous banking experience is preferred.

Required skills