Banking Assistant – Customer Service Role

About the role

Kiwibank is looking for a Banking Assistant to join its Glenfield branch. This entry‑level position offers a solid foundation in financial services and the chance to grow into specialised areas such as home lending, IT or leadership.

Key responsibilities

• Process deposits, withdrawals, payments and other routine transactions.
• Provide friendly, face‑to‑face service and guide customers on digital banking tools.
• Maintain accurate records and ensure compliance with bank policies and regulatory requirements.
• Identify opportunities to improve efficiency and enhance the customer experience.
• Support the branch team in achieving service targets and maintaining a secure environment.

Required profile

• Detail‑oriented team player with strong numerical and administrative abilities.
• Excellent interpersonal skills and a customer‑focused attitude.
• Willingness to work a 32‑hour week (Monday, Tuesday, Friday, Saturday 08:15‑16:45).
• Alignment with Kiwibank’s purpose and values.

Required skills

• No specific technical skills required; a willingness to learn is essential.

What we offer

• Wellbeing days, subsidised banking and insurance.
• Comprehensive learning and development programmes.
• Opportunities for internal mobility and career progression.
• A supportive, inclusive team culture.