Assistant Advisor – Education Services

About the role

The Ministry of Education is seeking an Assistant Advisor to join its Channels team in Wellington. This full‑time position supports the Attendance work programme by managing Non‑Enrolment (NEN) cases and ensuring timely communication with schools, service providers and other government agencies.

Key responsibilities

• Assign NEN cases to Attendance Services and conduct inter‑agency checks (MSD, Immigration, Home Schooling, ELX, etc.).
• Generate manual NEN records, transfer cases, and manage the Non‑Enrolment mailbox.
• Respond to queries from Attendance Service providers, schools, internal MOE staff and external agencies such as Oranga Tamariki, Police and legal representatives.
• Apply ministry processes, regulations and legislation to assess customer needs and deliver a responsive service.
• Maintain an individual caseload while supporting team members to resolve all queries efficiently.

Required profile

• Motivated, flexible and adaptable with the ability to work at pace.
• Tertiary qualification or relevant practical experience.
• Proven experience in a large, complex organisation delivering customer service.
• Strong interpersonal skills and ability to build credibility with customers and colleagues.
• Capability to work independently and as part of a team, managing multiple tasks under pressure.
• Commitment to high‑quality written communication and adherence to Public Service Standards.
• Understanding of Te Tiriti o Waitangi principles.

Required skills

What we offer

• Salary range $60,879 – $72,999 per annum plus KiwiSaver.
• Opportunity to contribute to equitable education outcomes across New Zealand.
• Supportive government workplace with professional development prospects.