Team Leader (Store Manager) - Christchurch

About the role

EdenSleep, the New Zealand branch of ResMed, is looking for a Team Leader to manage its small team and growing customer base in Christchurch. The role is full time, Monday to Friday (9am-5pm trading hours) with rotating Saturdays, and training is provided. You will report directly to the National Sales Manager and drive revenue, business growth and a superior market reputation.

Key responsibilities

• Motivate the team to help people achieve better sleep health outcomes
• Deliver exceptional customer service and maintain high standards
• Achieve relevant sales budgets and recommend improvements to service and practice delivery
• Coach team members, support and manage their performance
• Stay up to date on product knowledge and training
• Carry out the client follow-up programme and prepare and send reports
• Keep the clinic tidy, carry out stock takes and filing, and maintain trial equipment
• Liaise with third parties where required

Required profile

• Previous success managing the performance, training and development of a team
• Experience in a retail, sales, customer service or healthcare role
• Ability to recruit and motivate a team and lead others through change
• Strong customer service, attention to detail and strong communication skills
• Active listening and ability to find solutions to customer concerns
• Any healthcare or pharmacy background is highly regarded

What we offer

• Training provided
• Monthly and quarterly sales bonuses
• Employee assistance counselling line