Strategic Service & Partnerships Manager

About the role

Accessable is looking for a Strategic Service & Partnerships Manager in Auckland. This is not an operational, day-to-day role: it is a strategic position focused on building relationships across the health and disability sector, understanding what customers and stakeholders need, and asking how services could be delivered better. The role sits within the Senior Leadership Group.

Key responsibilities

• Build strong relationships across the health and disability sector and identify emerging needs and opportunities.
• Challenge existing thinking and explore new ways to design and deliver services.
• Lead service improvement and strategic initiatives that create better customer outcomes.
• Lead the Client Services and Professional Advisory teams, developing strong leaders and high-performing teams.
• Use data, customer feedback and sector intelligence to inform strategy and decision-making.
• Contribute as a key member of Accessable's Senior Leadership Group.

Required profile

• Proven strategic and people leadership experience.
• Strong relationship-building and influencing skills.
• Experience developing, redesigning or improving services.
• Commercial acumen and confidence with data and performance.
• A genuine interest in the health, disability or social services sector.
• The ability to understand customer needs and turn them into practical opportunities.
• Backgrounds such as health, disability, community services, consulting, customer experience, service design or partnerships are welcome; the focus is on how you think rather than your job title.