Service Desk Analyst

About the role

Join a large‑scale enterprise IT environment where you will provide frontline support to a high‑volume service desk. You will work with diverse users across multiple systems and technologies, contributing to reliable day‑to‑day technology operations.

Key responsibilities

• Deliver first‑line support for hardware, access and connectivity issues.
• Assist a wide range of users across various applications and platforms.
• Maintain service desk tickets and ensure timely resolution.
• Collaborate with team members to uphold service‑driven, customer‑focused standards.

Required profile

• Minimum 1 year of experience in IT support or service desk roles.
• Strong troubleshooting abilities across hardware, access and network connectivity.
• Clear communication skills and a customer‑focused mindset.
• Ability to prioritize tasks and work effectively under pressure.
• Reliable, team‑oriented attitude with a positive outlook.

Required skills

• Hardware troubleshooting
• Access troubleshooting
• Connectivity troubleshooting

What we offer

• Competitive hourly rate with immediate start.
• Valuable experience in a fast‑paced, large IT environment.
• Opportunities to build technical skills and enhance capability.
• Potential for contract extension or future opportunities.