Recovery Facilitator - Residential Mental Health Service

About the role

Mental Health NZ is looking for a Recovery Facilitator to join its long-term residential mental health support service in Highlands Park, New Plymouth. This is a permanent, full-time position of 40 hours per week within a 24/7 residential service, supporting people with complex and enduring mental health needs to achieve their recovery and wellbeing goals.

Key responsibilities

• Provide person-centred mental health and day-to-day residential support
• Support medication administration and activities of daily living
• Use de-escalation, professional boundaries and risk-management strategies when supporting residents in distress or facing behavioural challenges
• Help maintain a safe, respectful and therapeutic residential environment
• Support residents to build independence, confidence and autonomy
• Assist residents with appointments, shopping, recreational activities and other community opportunities
• Work collaboratively with the team and independently when needed, keeping accurate documentation
• Uphold Te Tiriti o Waitangi in daily practice

Required profile

• Ideally at least one year of experience in mental health, residential support, health, social services or a related field
• Experience supporting people with complex mental health needs, behavioural challenges or elevated distress
• Experience supporting recovery and wellbeing goals, preferably in a residential setting
• A Level 4 Mental Health and Wellbeing qualification preferred, or willingness to achieve it within 12 months
• Ability to complete the required police vetting

Required skills

• De-escalation, professional boundary setting, conflict resolution and risk awareness
• Strong communication and documentation skills
• Ability to work autonomously and as part of a team

Shifts and what we offer

• Full-time wake-over roster (AM 7:00am-5:00pm, PM 11:00am-9:00pm, night 9:00pm-7:00am), including weekends and public holidays; flexibility across all shifts is strongly preferred
• Competitive salary plus KiwiSaver, EAP support, career development and permanent full-time employment