Onsite Service Desk Tier 1 – Auckland

About the role

The Service Desk Level 1 position is based onsite in the customer’s Auckland office, providing walk‑up concierge IT support. You will act as the first point of contact for employees, delivering prompt and friendly assistance while maintaining security standards.

Key responsibilities

• Respond to walk‑up and ticketed requests for hardware, software, and network issues.
• Diagnose and resolve basic technical problems, escalating complex cases as needed.
• Maintain documentation of incidents and solutions in the service desk system.
• Ensure security policies are applied while delivering a positive employee experience.
• Assist in onboarding new users and provide mentorship to junior staff.

Required profile

• Strong customer‑service orientation with a proactive attitude.
• Ability to work independently in a fast‑paced onsite environment.
• Good communication skills and a willingness to mentor colleagues.

Required skills

• Microsoft expertise (Windows OS, Office suite, and related tools).

What we offer

• Competitive salary ranging from $50,000 to $60,000 per year.
• Full‑time, onsite role in Auckland CBD.
• Opportunities for professional growth and mentorship within a supportive team.