Night Manager - Student Accommodation

About the role

UniLodge is looking for a Night Manager to join its operations in Christchurch, New Zealand. The role covers all overnight operations so that residents receive a consistently exceptional experience, while performing administrative and student support services and helping maintain a safe, secure and healthy living environment. It is a full-time position of 40 hours per week, starting January 2027.

Key responsibilities

• Work a rotating roster of 40 hours per week, Monday to Sunday, in 8-hour shifts between 5.00pm and 8.00am
• Manage, record and promptly resolve issues or emergencies that arise while on duty
• Act as after-hours management, taking full responsibility of the building operations
• Mentor residents and act as a friendly, open point of contact for assistance, information and welfare
• Assist with after-hours check-ins and customer service enquiries
• Maintain a full and detailed log of all incidents and call-outs during each shift
• Complete back or front-office duties handed over by the day team
• Perform perimeter checks, manage in-house quiet hours, attend to emergencies and lockouts, and respond to student incidents over the shift

Required profile

• Experience providing hands-on operational safety and incident management in a residential setting
• Previous front office experience as a supervisor or manager in student accommodation or a hotel
• Enjoys night work and thrives on an evening/night roster
• Strong interpersonal skills, able to solve problems and manage conflict
• A focus on service and quality, with a passion for delivering outstanding experiences
• Willingness to obtain a police vetting check at your own cost