Mail and Customer Service Officer

About the role

New Zealand Post is hiring a Mail and Customer Service Officer for its Albany Postshop. The officer handles customer inquiries, requests and complaints at the front counters and the Box Lobby, working a busy and varied schedule. The Albany postshop is part of a mobile team covering several locations, so the role involves travelling by company van.

Key responsibilities

• Deliver customer service at the front counters and Box Lobby, dealing with customer inquiries, requests and complaints
• Develop problem-solving skills in a busy, varied day-to-day
• Drive the company van while covering multiple locations as part of the mobile team

Required profile

• Available to work Saturdays from 7:45am to 12:15pm
• Current, clean, full driver's licence
• Problem-solving ability, able to think on the fly and find the best outcomes
• Confidence interacting with people from all backgrounds face to face, by phone and by email
• Proof of eligibility to work in New Zealand; appointments are subject to a drug test and security check

Required skills

• Administration and data entry skills
• Customer service and problem-solving

What we offer

• Paid at $28.20 per hour
• Learning and development opportunities to support career goals
• A safe, secure work environment within a stable, government-owned agency
• Discounted health insurance plans for you and your family
• Special rates on holiday home accommodation around New Zealand
• Wellness portal access and an Employee Assistance programme