IT Service Desk Support (Full‑time)
Tauranga City Council · Tauranga
Job description
About the role
Join Tauranga City Council as a Service Desk Support professional and become the first point of contact for staff needing technical assistance. This on‑site, full‑time position offers a supportive environment where curiosity and learning are encouraged.
Key responsibilities
- Provide first‑line IT support to council employees, responding to tickets and phone calls.
- Troubleshoot hardware, software and network issues, escalating when necessary.
- Document solutions and maintain knowledge‑base articles.
- Assist with the setup and configuration of devices and applications.
Required profile
- Strong interest in information technology and a desire to develop technical expertise.
- Excellent communication skills and a customer‑focused attitude.
- Ability to work collaboratively within a friendly team.
Required skills
What we offer
- Opportunities to learn, troubleshoot and grow in a busy service desk environment.
- A friendly team that values curiosity and continuous learning.
- A clear entry point into a Digital Services career.
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Published 4 weeks ago
Expires 4 weeks from now
22 views · 0 interested
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Tauranga City Council
Tauranga