Fixed-Term Tenancy Manager - Rotorua

About the role

Emerge Aotearoa, a national provider of mental health, addiction, disability, offender rehabilitation, wellbeing and housing services, is looking for an experienced, values-driven Tenancy Manager to join its Housing Services team in Rotorua. You will manage a portfolio of transitional and social housing properties, helping families access and keep safe, secure homes while delivering tenancy services consistently and in line with best practice. This is a fixed-term full-time role until the end of June 2027.

Key responsibilities

• Manage end-to-end tenancy processes across transitional and social housing
• Coordinate tenancy placements, sign-ups, rent reviews and exits
• Conduct property inspections and ensure compliance with Healthy Homes and safety requirements
• Manage tenancy turnovers, voids and furnished property setups
• Coordinate repairs and maintenance with contractors and service providers
• Build strong working relationships with families, Housing Navigators, support teams and external stakeholders
• Ensure compliance with legislation, organisational policies and health and safety requirements

Required profile

• Proven tenancy management experience, ideally in social housing, community housing or the property sector in Aotearoa New Zealand
• A New Zealand Certificate in Residential Property Management (Level 4) or a related qualification (desirable)
• Experience supporting people experiencing mental health and other complex challenges
• Full New Zealand driver licence and permanent legal right to work in New Zealand
• Current First Aid certificate including CPR, or willingness to obtain and maintain it

Required skills

• Strong knowledge of the Residential Tenancies Act and other housing legislation
• Confidence managing complex tenancy matters with professionalism, empathy and a solutions-focused approach

What we offer

• Salary of $76,240.85 - $85,990.20 per year, depending on qualifications and experience (pro-rated for the fixed term)
• Learning and development opportunities
• Staff benefits and retail discounts
• Monday to Friday schedule with no regular weekend work