Field Service Engineer - POS and SCO Equipment

About the role

NCR Voyix, a global provider of unified commerce platforms for shopping and dining, is hiring a Field Service Engineer in Auckland, New Zealand. You will use the company fleet vehicle and provided tools to visit customer sites and deliver onsite resolutions in your assigned territory, reporting to the NZ Operations Manager and working as part of the APAC Field Services team. New Zealand permanent residence or citizenship is required.

Key responsibilities

• Diagnose and repair Self Check Out (SCO) and Point of Sale (POS) machines and other NCR Voyix products
• Perform periodic preventative maintenance, diagnose problems, make repairs and replace components or modules
• Manage parts and organise them accurately
• Report calls, activity and expenses promptly, and capture customer asset data needed for invoicing and billing
• Complete product training and take advantage of ongoing access to Global Technical Support Services
• Work autonomously in the field and office, owning customer issues until they are resolved to the customer's satisfaction or in line with SLAs
• Occasional regional and in-country travel, including overnight stays, may be required
• Meet key performance indicators while keeping costs, safety and quality in mind

Required profile

• Basic computer skills, including Windows OS navigation and basic Microsoft Office
• Experience in PC hardware maintenance and support
• High level of mechanical and electrical aptitude
• Valid New Zealand driver's licence
• Ability to work non-standard shifts, including a weekend day
• Must be in New Zealand with NZ residence or citizenship

Preferred qualifications

• Electro-mechanical device repair experience
• Previous experience with NCR or similar equipment
• Recognised qualification in electronics or IT