Customer Specialist – Rangiora

About the role

ASB is looking for a Customer Specialist to join its Advice Centre in Rangiora. In this full‑time position you will handle a wide variety of banking queries, support customers across multiple channels and help them navigate ASB’s digital and self‑service solutions.

Key responsibilities

• Respond to customer banking queries and requests in‑person, by phone and online.
• Educate customers on ASB’s online offerings, digital tools and self‑service options.
• Maintain smooth branch operations while delivering personalised banking solutions.
• Collaborate with team members to ensure consistent, high‑quality service.

Required profile

• Strong relationship‑building skills and a passion for delivering memorable customer experiences.
• Ability to learn quickly, ask the right questions and tailor solutions to individual needs.
• Comfortable promoting digital and self‑service channels to customers.

Required skills

What we offer

• Competitive market salary.
• Exclusive staff banking benefits and health, life and income protection insurance.
• Robust professional development and career progression opportunities.
• A supportive, diverse and inclusive team environment.