Customer Services Representative

About the role

ANC Distribution is seeking a Customer Services Representative to join its industrial customer service team in Mangere East, Auckland. This full‑time, on‑site position combines front‑line customer support with internal sales activities, allowing you to apply your knowledge of the industrial sector while contributing to revenue growth.

Key responsibilities

• Provide timely and professional assistance to industrial customers via phone and email.
• Identify sales opportunities during service interactions and forward leads to the internal sales team.
• Maintain accurate records of customer inquiries, issues, and sales prospects in the company’s CRM system.
• Collaborate with colleagues to ensure a positive team environment and uphold workplace culture standards.
• Adhere to the Monday‑Friday schedule (8:00 am – 4:30 pm) and meet performance targets.

Required profile

• Previous experience in a customer‑facing role, preferably within an industrial or manufacturing environment.
• Strong communication skills and the ability to handle multiple inquiries efficiently.
• Team‑oriented mindset with a focus on delivering excellent service.
• Willingness to work on‑site in Mangere East, Auckland.

Required skills

What we offer

• Positive team environment and supportive workplace culture.
• Full‑time schedule: Monday to Friday, 8:00 am – 4:30 pm.
• On‑site role based in Mangere East, Auckland.