Customer Service Representative – Multilingual Support

About the role

The Customer Service Representative will join Global Wave Group’s Auckland office, providing multilingual support to our clients via chat and email. You will act as a bridge between customers and internal teams, ensuring timely and accurate resolution of inquiries.

Key responsibilities

• Respond to customer inquiries through online chat and email, addressing issues and answering questions.
• Coordinate communication between customers and internal departments to facilitate problem‑solving.
• Collaborate closely with the sales team on daily sales‑related matters.

Required profile

• Previous experience in customer service is preferred.
• Experience in stock or securities trading is a plus.
• Fluency in English and at least one of the following languages: Mandarin, Thai, Filipino, Korean, Malay, or Vietnamese.
• Strong communication, adaptability, and a responsible work attitude.
• Willingness to work non‑standard New Zealand business hours.

Required skills

• Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).